LONDON – Multiple UK fintech firms ran into technical difficulties on Monday, with users reporting problems with payments on app-only bank Monzo, Revolut, and Curve.
For Monzo, for example, multiple accounts on social media said that its distinctive orange pre-paid cards are being rejected in stores, and some online payments are also affected – mine was just rejected for an Amazon payment, for example.
The issue appears to have been caused with a problem with one of the companies’ suppliers. When this supplier goes down, it disrupts the services they provide to customers. This has happened before, including back in July 2017.
This also explains why customers with Monzo’s current account weren’t affected: Monzo wasn’t reliant on the third-party supplier for these accounts.
@monzo you guys having an issue with your payments provider? Got declined twice today.
— Bruno Belcastro P. (@argen) October 23, 2017
@monzo Had card declined in store and at machines, but app says it's going through. What do I do?
— Rosie Williams (@RosieReckons) October 23, 2017
@monzo down again?!????????????
— alex???? (@Allavae) October 23, 2017
We are very sorry, we have just become aware that one of our payment processors is down and we will reply to your message directly.
— Curve (@imaginecurve) October 23, 2017