Samsung has a new battery issue in its latest phone

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Corey Protin/Business Insider

  • Some people using Samsung’s latest phone, the Galaxy Note 8, are complaining that it won’t charge.
  • Samsung is reportedly aware of the problem and is replacing devices.
  • Samsung had serious battery issues in the Galaxy Note 7 when several phones exploded.

Samsung has another battery issue to deal with: Android Authority reports that several customers using the Galaxy Note 8 are complaining that the battery in their phones stops charging.

The issue seems to come after the phone battery is fully drained to 0% and shuts down. When customers try to charge the phone again, it doesn’t charge at all.

Samsung’s help forum has several posts from customers complaining about their phones not charging. “I’ve tried 3 different power cables and cords but nothing,” one user wrote. “I charged overnight and still nothing. Completely dead. Phone still looks brand new because I bought a rugged case for it. I’ve treated it like a newborn baby so it must be defective.”

Samsung employees in the help forum appear to be offering repairs and replacement devices for customers with phones that aren’t charging.

Samsung provided this statement about the problem: “We have yet to get any official report for this matter and are unable to comment until we obtain more specific information of the device. Any customers with a similar matter are encouraged to contact Samsung at 0330 726 7864.”

One customer recorded a video showing his phone failing to charge:

The Galaxy Note 8 is the follow-up to the Galaxy Note 7, which suffered from serious battery problems. Samsung was forced to stop making the device after many customers complained about the device overheating and even exploding.