- Amazon appeared to face technical difficulties on Monday during Prime Day.
- Customers complained that they couldn’t add items to their online shopping carts because of glitches on the website.
- Amazon also faced technical difficulties during Prime Day 2018, and experts estimated that the company lost millions of dollars in sales.
For the second year in a row, Amazon appeared to face technical difficulties on Prime Day.
Customers complained that they couldn’t add anything to their carts on Amazon on Monday, during the company’s Prime Day 2019 event.
Same! Can’t add to cart pic.twitter.com/E9MKPDSF80
— SalamanderEyes (@megangarrett35) July 15, 2019
— Ashley Way (@ashlway) July 15, 2019
@amazon Stinks that I'm trying to buy some things on Prime Day, but everything I try to buy gives me the message "Add to cart failed. Retrying…." So much for that.
— Bon Thomas (@bonthomastweets) July 15, 2019
Amazon Prime Day not letting me add the items I want to the cart….Is this their way of teasing deals but not really offering them?
— Nancy Li (@nanceeeli) July 15, 2019
Business Insider attempted to add items to the cart and faced similar issues soon after 11 a.m. ET. The items were eventually added after an initial failure.
- Business Insider/Kate Taylor
As of 1:30 p.m., any issues seemed to be resolved.
“Prime members around the world have already saved tens of millions of U.S. dollars since Prime Day began,” Cem Sibay, the Amazon Prime vice president, said earlier on Monday.
Amazon faced technical difficulties last year on Prime Day as many customers struggled to make purchases. Experts estimated that the company lost millions of dollars in sales because of the difficulties.
Amazon Prime Day, a massive 48-hour shopping event, kicked off on Monday and will continue into Tuesday.