Amazon customers complained about technical difficulties for the 2nd Prime Day in a row

  • Amazon appeared to face technical difficulties on Monday during Prime Day.
  • Customers complained that they couldn’t add items to their online shopping carts because of glitches on the website.
  • Amazon also faced technical difficulties during Prime Day 2018, and experts estimated that the company lost millions of dollars in sales.

For the second year in a row, Amazon appeared to face technical difficulties on Prime Day.

Customers complained that they couldn’t add anything to their carts on Amazon on Monday, during the company’s Prime Day 2019 event.

Business Insider attempted to add items to the cart and faced similar issues soon after 11 a.m. ET. The items were eventually added after an initial failure.

amazon prime

source
Business Insider/Kate Taylor

As of 1:30 p.m., any issues seemed to be resolved.

“Prime members around the world have already saved tens of millions of U.S. dollars since Prime Day began,” Cem Sibay, the Amazon Prime vice president, said earlier on Monday.

Amazon faced technical difficulties last year on Prime Day as many customers struggled to make purchases. Experts estimated that the company lost millions of dollars in sales because of the difficulties.

Amazon Prime Day, a massive 48-hour shopping event, kicked off on Monday and will continue into Tuesday.