I flew on the ‘world’s worst short-haul airline,’ Ryanair, and it was so comfortable and stress-free it was one of the best flights I’ve been on

  • Ryanair was voted the ‘world’s worst short-haul airline’ in a survey by Which? of more than 6,500 passengers, and has poor reviews on sites like Skytrax and TripAdvisor.
  • I flew on the airline in early February this year, paying £50 ($65) for a 4.5-hour afternoon flight from Cyprus to London.
  • Boarding was very easy thanks to online check-in, and my seat was far more comfortable than I was expecting, with plenty of legroom.
  • However, there was no in-flight entertainment, and none of the food was free.
  • The journey was so comfortable, and check-in and boarding so stress-free, I would recommend it to anyone flying short-haul in Europe.
  • Visit Insider’s homepage for more stories.

If you read reviews on sites like Skytrax and TripAdvisor, you might think Ryanair is a bad airline. In fact, Ryanair was voted the “world’s worst short-haul airline” in a survey by Which? of more than 6,500 passengers in December, with complaints including numerous extra fees, uncomfortable seats, no in-flight entertainment options, and poor customer service.

However, that’s not what I thought at all when I flew on Ryanair in early February this year, considering I paid just £50 ($65) for a 4.5-hour afternoon flight from Cyprus to London. In fact, the seat was one of the most comfortable I’ve sat in, the staff were incredibly friendly and professional, and getting on to my flight was very simple. Overall it was one of best, most stress-free flights I’ve ever been on. Here’s what it was like to fly on the airline.


Boarding was simple. With online check-in and having only a carry-on bag, I made my way through security to the gate, where the line was short.

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Passengers waiting to get on the plane seemed very relaxed.
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Ben Mack / Insider

I was glad I had my boarding pass on my phone, as Ryanair‘s fees are one of the biggest complaints customers have on websites such as Skytrax and TripAdvisor. Customers that do not check-in before arriving at the airport, for example, are charged £55 ($72). For “priority” boarding, there’s a fee of £5 ($6.50).

Selecting your own seat also costs £4 ($5.20). Baggage fees vary depending on the route, but can cost anywhere from £6 to £14 ($7.80 to $18.25) for two cabin bags and priority boarding, to £40 ($52.15) for a 20-kilogram checked bag. Small carry-on bags, like the one I had, are free.


Getting to my seat was also a breeze, even though the plane had only one aisle.

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I boarded the plane from the rear.
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Ben Mack / Insider

The flight was mostly full, but because most of my fellow passengers had paid for priority boarding, there were not a lot of people in line in front of me when it was my turn to come on board.


My window seat was roomy, and surprisingly comfortable — especially considering I paid just £50 ($65) for it.

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I liked how smooth the cushions on my seat felt.
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Ben Mack / Insider

Not only were the fake leather cushions soft, especially the headrest, but the seat also reclined slightly. The armrests were small and made of hard plastic, but not too uncomfortable.


There was plenty of legroom too, even though I was not in an exit row or a special seat with more space that you can pay extra for.

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My seat was larger than I was expecting.
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Ben Mack / Insider

I’m not exceptionally tall, but at just a bit under 6 feet, it was nice to be able to stretch my legs as much as I wanted. For people who do want a bit more space, however, you can pay £15 ($19.55) for seats with extra legroom.


Take-off was very smooth — just like the whole flight.

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There were mostly clear skies on my flight — like this one from September 2019.
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Reuters / Regis Duvignau

Even though we flew over the Alps across Europe, and landed during Storm Ciara that was battering the UK and causing havoc for some planes and airports, we didn’t encounter any turbulence.


Passengers were mostly older, and the plane was very quiet.

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There was not a lot of talking on the flight.
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Ben Mack / Insider

Even when we were in the air, the engines did not make much noise. The apparent age of the passengers surprised me – Ryanair is known for being popular with young people because of its low prices, and even offers a 15% discount for students at European universities during the academic year.


With no TV screens in seats or even magazines to read, there was no in-flight entertainment.

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There was not a lot to look at directly in front of me.
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Ben Mack / Insider

I could see why someone might not enjoy the flight if they didn’t bring something to read or their own device. But considering the price I paid and that Ryanair operates mostly short-haul routes, I was not expecting in-flight entertainment.


The bathrooms were small, but very clean.

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There was one bathroom at the front of the plane and two at the back.
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Ben Mack / Insider

The plane had three bathrooms in total – one at the front, and two at the back. They were rarely occupied during the flight, judging by how few times I saw the “occupied” signs illuminated.


Throughout the flight, the cabin crew were friendly and helpful — and spoke lots of different languages.

Seemingly always smiling, the crew were also very professional. “We hope you enjoyed your flight, sir,” one of them said later when I got off.


There was a meal service about halfway into the flight — but none of the food was free.

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Only a few people on the flight bought food.
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Ben Mack / Insider

Most people ate their own snacks that they had brought on board – like I did.


The food menu was extensive.

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The menu, also available on the Ryanair app, had lots of choices.
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Ryanair

The food consisted of mostly snacks, like small cans of Pringles (€2.50, or $2.70), candy bars (€2, or $2.17), cans of Pepsi (€2.50, or $2.70), and sandwiches such as ham and cheese or chicken (€5.50, or $6, each). A coffee, tea or hot chocolate was €3 ($3.25).


Not long after passing through with food, crew passed through the aisle to sell duty-free items and scratch cards.

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Payment for the duty-free items and scratch cards could be made with cash or credit cards.
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Ben Mack / Insider

Duty-free prices varied wildly, from €44 ($57.33) for Michael Kors perfume, to €89 ($116) for a Hugo Boss watch, or €129 ($168) for Ray-Ban sunglasses. The scratch cards were €2 ($2.60) for a single, or €10 ($13) for a pack of seven, with prizes of €50,000 ($65,143), €100,000 ($130,286), €250,000 ($325,715), or €1 million ($1.3 million) up for grabs.

However, I did not see anyone buy anything.


My flight to London was about 4.5 hours long, but I felt comfortable the whole time.

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My whole experience was very stress-free.
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Ben Mack / Insider

Even without anything to do but read my book, listen to music, and sleep, I landed feeling very refreshed and relaxed. Just like getting on, getting off was quick and easy.


Overall, I thought the flight was a great value for the £50 ($65) I paid. It was so comfortable and stress-free I’d recommend it to anyone flying short-haul in Europe.

I can’t think of anything that could have been better about my flight. However, I did not pay for any extras, and the Which? survey that rated Ryanair the “world’s worst short-haul airline” did have more than 6,500 respondents.

But I don’t know what people would expect from a low-cost airline to complain – not only did Ryanair get me to where I needed to go on time, but it was far more relaxing than I ever expected a flight costing less than a night out to be.

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