- Corey Protin/Business Insider
The Korean company confirmed that a (very low) risk of faulty, potentially explosive batteries is to blame, and that all sales of the high-end handset have immediately been halted. Some 2.5 million units will be affected.
This is very bad news for Samsung, both financially and perceptually. More importantly, it’s a real pain in the neck for anyone with an $850 phone they now have to give back.
The dust is still settling on the whole mess, but for now, here’s how you can go about doing returning your Galaxy Note 7 if you already bought one:
Samsung says it will replace current Galaxy Note 7 devices as early as next week with its “Product Exchange Program.” There won’t be any fee for customers; in fact, if you use the program you’ll get a $25 gift card or bill credit (from select carriers). You can: Exchange your current Galaxy Note 7 device with a new Galaxy Note 7, as early as next week. Exchange your current Galaxy Note 7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note 7-specific accessories with a refund of the price difference between devices. Call 1-800-SAMSUNG to initiate a product exchange. Verizon says it’s waivingthe restocking fee for any customers who want to return or exchange their Galaxy Note 7 up through September 30. That fee is usually$35. As with most of these carriers, you’ll need to visit one of its stores or mail the device back yourself.T-Mobile says its customers can return the Note 7 for a full refund instead of the usual $50 fee. That’ll apply to both the device itself, and any Note 7 accessories you bought alongside it. You’ll have to visit a store or call 1-800-937-8997 to get the refund, which you can then use to buy any other device in T-Mobile’s stores. Alternatively, if you’d rather wait for a new Note 7, you can directly trade in your recalled device for a replacement. T-Mobile says it’ll send that “as soon as [it has] inventory available.” In either case, anyone who took advantage of the preorder deals that paired the phone with a free year of Netflix, a Gear Fit, or a microSD card will be able to keep those rewards. Sprint’s return program now mirrors Samsung’s. You can either (1) replace your Note 7 with a new one once stock becomes available, (2) exchange your Note 7 and related accessories with a Galaxy S7 or S7 edge, and receive a refund on any price difference, or (3) swap your Note 7 for any other Sprint device, free of charge. Again, you’ll be reimbursed the value of any price difference. The carrier says to call 1-800-SPRINT1 if you run into issues. AT&T says users are “strongly encouraged” to visit one of its retail stores and exchange the Note 7 for another phone (new Note 7 included). You can return any related accessories as well. There’s no restriction on which replacement device you can choose, but if the new one costs more than the value of your initial Note 7 purchase, you’ll have to pay the difference. Again, if you pick another Samsung device as part of the exchange, you’ll receive a “bill credit of $25 per device.” A carrier rep told Business Insider that customers can simply return their device for a full refund, too. However, the carrier’s statement doesn’t say it’ll pay any difference between your Note 7 purchase and the value of your replacement device; instead, it claims you’ll be able to return that new device for a functional Note 7 at some point “in the future.”