- Facebook/Jack in the Box
- Jack in the Box says it’s considering swapping some cashiers with self-ordering kiosks and other tech as minimum wages increase.
- “As we see the rising costs of labor, it just makes sense,” Jack in the Box’s CEO said.
- Kiosks and other forms of automation are sweeping the fast-food industry.
ORLANDO, Florida – Jack in the Box says it is considering swapping some cashiers with robots as the minimum wage rises in California.
“As we see the rising costs of labor, it just makes sense” to consider adding new automated technology, CEO Leonard Comma said Tuesday at the ICR Conference.
Jack in the Box previously tested technology such as kiosks. According to Comma, the kiosks resulted in a higher average check and helped with efficiency. But at the time Comma said the cost of installing the kiosks wasn’t worth it.
But with minimum wages increasing, Jack in the Box is reconsidering the use of kiosks and other technology, Comma said.
- Thomson Reuters
Minimum wages areincreasing in 18 states in 2018, including California, where the West Coast-centric Jack in the Box is based. California is on track to become the first state with a $15 minimum wage.
Jack in the Box isn’t the only fast-food chain that has considered using automation to reduce labor costs and modernize.
“With government driving up the cost of labor, it’s driving down the number of jobs,” then Carl’s Jr. and Hardee’s CEO Andy Puzder told Business Insider in 2016. “You’re going to see automation not just in airports and grocery stores, but in restaurants.”