We visited the only remaining Sears department store in New York City — and saw firsthand why the company continues to struggle

The entrance to the Sears store in Brooklyn, New York.

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The entrance to the Sears store in Brooklyn, New York.
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Bethany Biron/Business Insider

  • Though Sears narrowly escaped its demise when it was bought out of bankruptcy by ESL Investments in February, the ailing department store is still showing signs of struggling.
  • We visited the only standing Sears department store in New York City and got a sense of the issues that the beleaguered company continues to face.
  • Visit Business Insider’s homepage for more stories.

It’s been a tough year for department stores, but particularly for Sears.

The 126-year-old company is hanging by a thread after narrowly escaping liquidation. In February, Sears’ chairman, Eddie Lampert, won court approval to buy Sears out of bankruptcy, ultimately allowing 400 stores to stay open and preserving 45,000 jobs.

Though Lampert’s Hail Mary pass prevented Sears from closing its doors for good, the company is still gasping for air. In April, Sears revoked its life-insurance policies for some of its 90,000 retirees, a move expected to leave many of them ineligible for additional coverage.

Read more: Sears is reportedly slashing life-insurance policies for some of its 90,000 retirees as the retailer continues to scramble

That same month, the company shuttered its “store of the future” in Oak Brook, Illinois, fully liquidating its inventory and closing the doors for good only six months after reopening. The demise of the store – which took a year to renovate and was intended to be a prototype for a modernized Sears store – is telling for the future of the company, Neil Saunders, a managing director at the consultancy GlobalData Retail, said in a statement in April.

“It underlines the fact that Sears does not have a credible plan for its long-term survival,” Saunders said. “Making stores a bit nicer and reducing space are sensible steps, but they do not represent a holistic solution.”

In addition to experimenting with store design in the past year, Sears also tested concepts like a Sears-Kmart hybrid store, which opened in Brooklyn, New York, in June 2018. Though the store is still standing, the format remains just as clunky and disorganized a year later.

Here’s what we saw on a recent visit to the Brooklyn store:


As we approached the Sears-Kmart store in Brooklyn’s Flatbush neighborhood, we saw remnants of an earlier, more prosperous time for the store’s now defunct holding company, Sears, Roebuck, and Co.

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Several parts of the outside facade had clearly seen better days.

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Bethany Biron/Business Insider

Locating the actual entrance to the store was like navigating a maze and required walking around the perimeter of the store and entering a parking lot.

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At long last, we found the entrance to the parking lot …

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Bethany Biron/Business Insider

… and finally reached the entrance, having first accidentally walked into a Sears storage facility.

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Bethany Biron/Business Insider

The entryway included an odd assortment of machines and an obscured sales sign.

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Bethany Biron/Business Insider

Still, there were a decent number of shoppers for a Tuesday afternoon.

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Bethany Biron/Business Insider

The first thing we noticed was that there were several empty racks throughout the store. Here was one we spotted in the accessories department.

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And another we saw in the children’s toy department.

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In other areas, including home goods, the shelves were sparse.

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The adjacent appliance section was equally sparse.

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Other parts of the store were especially messy. In the women’s department, we found scarves strewn across the ground.

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This nearby display of bags was in a similar state of disarray.

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In the men’s department, boxers and briefs were piled haphazardly on a rolling shelf sticking out into the aisle.

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Bethany Biron/Business Insider

As we kept walking, we saw more strange displays in the middle of aisles.

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Bethany Biron/Business Insider

The tidiest sections of the store were dedicated to Sears’ private-label lines, like Simply Styled. These areas received minimal foot traffic, however, on the day of our visit.

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Bethany Biron/Business Insider

The shoe department also features private-label products made by Roebuck & Co.

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The store tried to incorporate some local flair in one section that sold products with branding from New York-area sports teams, but it felt a bit contrived.

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We found various unmanned kiosks encouraging shoppers to join the Sears membership program.

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Bethany Biron/Business Insider

The fitting rooms were especially bleak. We didn’t see a single shopper trying on apparel, nor a sales associate.

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Bethany Biron/Business Insider

There were also signs scattered around the store promoting the Sears Online Layaway program, where shoppers can make multiple payments on select items.

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Bethany Biron/Business Insider

After we had seen all the Sears had (and didn’t have) to offer, we followed the signs to the Kmart.

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But once we reached the bottom of the escalator, there was no Kmart to be found.

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Bethany Biron/Business Insider

We wandered around the appliance section for a while, stumbling upon more disorganized products …

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… unsorted boxes of goods begging to be put on shelves …

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Bethany Biron/Business Insider

… and half-empty displays.

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We circled past the mattress and Sears optical sections, still searching for the Kmart store.

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Bethany Biron/Business Insider

Eventually we found a sign for the Kmart, just past the mattresses. It has a separate barrier and register, making it feel like a different store.

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Bethany Biron/Business Insider

Once we were finally inside the Kmart, there were few people to be found. Shoppers are required to make Kmart purchases separately in this area and are prohibited from bringing unpurchased items into Sears.

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The shelves were significantly more stocked and organized than the Sears store’s.

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Bethany Biron/Business Insider

But ultimately, it seems as if not even the help of an experimental Kmart concept store will get Sears out of the hole.

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Bethany Biron/Business Insider