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One of Steve Jobs' most famous quotes is a counter to the phrase, "The customer is always right." But it's often misunderstood, Katie Dill, Lyft's design guru, said.
Amazon is getting slammed for a confusing email telling customers they don’t need to change their password after a data leak
A "technical error" exposed names and email addresses of Amazon customers, the company told customers on Wednesday.
I worked in retail for 6 years, and these are the subtle ways clothing stores get you to spend more money
Clothing stores have subtle ways to get you to spend more money without thinking twice. Sales associates are trained to up-sell and cross-sell, while stores are arranged to optimize visual details, cater to shopping patterns, and keep the customer in the store for as long as possible.
Companies depend on loyal customers to keep their cash flowing and businesses thriving. But it can often take only one incident to turn companies’ most dedicated fans against them, costing them millions. Here are 10 companies that found themselves in a scandal that moved customers to turn on them.
Costco jobs come with the downside of sometimes having to deal with incredibly rude customers and annoying shopper habits. Here are some behaviors you can avoid on your next Costco run.
Costco employees judge members who put their membership cards in the mouths, are rude to other guests, talk on the phone while checking out, leave carts all over the place, and misbehave while waiting for samples.
Bartenders weighed in on the most annoying habits they've seen among customers, from finger-snapping to gum-leaving to ordering all wrong.
We form relationships with brands and people the same way.