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Google's Duplex booking service in action.

Google’s AI booking service, Duplex, is still relying on real people in call centers to make sure things go right, a new report shows

Duplex is designed to book reservations using artificial intelligence, but a New York Times report shows that many calls are still handled by humans.

Here’s how to use Duplex, Google’s crazy new service that impersonates a human voice to make appointments on your behalf

Google is rolling out a new voice-enabled tool for Pixel users that can schedule appointments and book dinner reservations for you.

How this founder turned a hackathon project into a startup that’s changing call centers

When Tiago Paiva won a Twilio hackathon in 2011, he moved to the U.S. from Portugal. Now, his company Talkdesk is one of the most recognizable names in the call center industry, with clients such as IBM, Peet's Coffee, Dropbox, and apparel store Zumiez.

Google’s eerily realistic new AI will identify itself when talking to people, says Google

Google's Duplex will have to identify itself on the phone, in order to prevent fooling people into thinking it's a real person

People are already forming some very strong opinions about Google’s wild new technology that sounds like a real human on the phone

Google Duplex was the talk of Google I/O, the company's annual developer conference that kicked off this week.

Google unveiled a new ‘experiment’ that will impersonate a human to make restaurant reservations for you over the phone

Google unveiled a new service called Google Duplex, which uses Assistant to make calls for you to salons or restaurants. The service can carry on a conversation with a human over the phone, answer complicated questions, and even send a confirmation once everything is booked.