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Google’s AI booking service, Duplex, is still relying on real people in call centers to make sure things go right, a new report shows
Duplex is designed to book reservations using artificial intelligence, but a New York Times report shows that many calls are still handled by humans.
Here’s how to use Duplex, Google’s crazy new service that impersonates a human voice to make appointments on your behalf
Google is rolling out a new voice-enabled tool for Pixel users that can schedule appointments and book dinner reservations for you.
When Tiago Paiva won a Twilio hackathon in 2011, he moved to the U.S. from Portugal. Now, his company Talkdesk is one of the most recognizable names in the call center industry, with clients such as IBM, Peet's Coffee, Dropbox, and apparel store Zumiez.
Google's Duplex will have to identify itself on the phone, in order to prevent fooling people into thinking it's a real person
People are already forming some very strong opinions about Google’s wild new technology that sounds like a real human on the phone
Google Duplex was the talk of Google I/O, the company's annual developer conference that kicked off this week.
Google unveiled a new ‘experiment’ that will impersonate a human to make restaurant reservations for you over the phone
Google unveiled a new service called Google Duplex, which uses Assistant to make calls for you to salons or restaurants. The service can carry on a conversation with a human over the phone, answer complicated questions, and even send a confirmation once everything is booked.