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Chick-fil-A is dominating fast food while teaching workers to say ‘my pleasure’ and putting flowers on tables — here are 6 strategie...

Chick-fil-A's success is at least partially built on its reputation for hospitality and incredible service.
Women went from being barred from bartending to having most of the industry's jobs.

16 pictures that show how much being a bartender has changed over the years

Here's how bartending went from a seedy profession to a career that opens doors for many people across the country.
The middle class in America is disappearing, and hotels need to adapt.

The middle class in America is disappearing. Hotels have to choose between 2 distinct paths to survive, says the man who invented boutique hotels.

As the middle class in America shrinks, hotels will become either super luxurious and expensive or more value-oriented, he said.
Ian Schrager is credited with creating the boutique hotel.

The legendary hotelier credited with creating the boutique hotel says there’s a major difference between luxury today and ‘what my parents...

Ian Schrager says luxury today is about great service, unique experiences, and feeling good about yourself.
Ian Schrager says luxury hotels will become smaller and more expensive.

The legendary hotelier behind some of the world’s top boutique hotel brands says luxury hotels are going to transform in 2 major ways in the nex...

Ian Schrager says luxury hotels will shrink to only 80 to 90 rooms, but rooms will be larger. The hotels will also be very expensive to cater to the 1%.
The resort opened on December 26.

An adults-only island in the Maldives with 15 overwater villas is the best new luxury hotel to visit in 2019 — here’s a look inside

Kudadoo Maldives Private Island has been named the best new luxury hotel in the world. A stay at the solar-powered resort starts at $3,400 per night.
Hotel experiences are going to be increasingly personalized in 2019.

Luxury travelers want more than ever before, and hotels are borrowing a tactic used by Netflix and Amazon to keep up

Luxury hotels are increasingly creating personalized services for guests to make them feel noticed and remembered, while also building brand loyalty.

Here are 3 myths about the hospitality industry that experts are debunking

Is a artificial intelligence going to take over? Are women are restricted to certain job roles? Here's what experts think.
Abercrombie is now hosting pop-ups at trendy hotels.

Abercrombie has a new strategy to prove it’s not just for teens anymore

Abercrombie announced it would be partnering with hotel and lifestyle chain sbe, which operates trendy hotel brands such as the SLS Hotel & Residences, Delano, Mondrian, and The Originals in cities such as Los Angeles, Miami, and New York in an effort to reach the millennial customer.

Amazon is bringing its Echo devices to hotel rooms across the country, starting with Marriott

Thanks to a new program called Alexa for Hospitality, Amazon Echo devices will soon become available in hotels throughout the US. Guests will be able to use them to call the front desk, adjust the lights, and even check out of their room.