Target is making a big change to fix its grocery business.
Stores across the US will soon have teams of employees working exclusively in their grocery sections, reports the Wall Street Journal. These teams of 10 to 60 employees will be specifically trained in interacting with grocery shoppers and handling backroom inventory.
About 450 stores already have the dedicated grocery teams in place, according to the Wall Street Journal. By the next month, 150 more stores will have implemented the new grocery strategy.
The change is part of a broader plan to improve Target’s grocery revenue, which currently makes up 20% of the retailer’s business.
The retail chain began its grocery revamp last year, with Target CEO Brian Cornellvisiting rivalssuch as Wegmans and Trader Joe’s for inspiration.In March,the company announced it was cutting back on its middle-aisle dry packaged goods, and adding more fresh produce and organic and gluten-free products.
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Despite changes, including attempts to improve selection, quality, and presentation, Target’s grocery comparable sales dropped in the second quarter of 2016. In August, the company announced that overall comparable sales fell 1.1% in the quarter.
Target’s food-centric overhaul comes at a time when the grocery business is growing increasingly crowded.
Retail chains such as Walmart and traditional supermarkets like Kroger are increasing their investment in their online and organic grocery businesses.At the same time, discount chains such asAldiand Trader Joe’s are growing and expanding their organic offerings, forcing other chains to cut prices. Whole Foods, for example, recently launched a lower-cost chain called 365 to attract millennial customers.
In this competitive environment, customer experience is more important than ever. In August, industry website The Robin Report revealed that Kroger is in the process of hiring 14,000 people at its 2,800 stores to boost customer service. Walmart is similarly investing in improving its grocery experience, with plans to expand services such as grocery ordering and pick-up.
By investing in employees whose entire role is to improve grocery shoppers’ experience, Target has the opportunity to gain the upper hand on these retail rivals. Looking forward, Target is likely to continue to attempt to grow its grocery business by further separating food from the rest of the store.
At a location in Los Angeles, Target is testing a new store design that will model its food section more like a traditional grocery store – complete with free samples.
“Guests have told us the new food area now feels more intimate and separate from the rest of the store, providing a distinct grocery shopping experience they prefer,” Target CEO Brian Cornellsaid of the new designin an analyst call in August, noting that grocery sales at the new concept stores are trending 2 to 3% higher than the average location.