- The Icelandic budget airline Wow Air abruptly announced its collapse and canceled all flights on Thursday.
- Videos taken at airports around the world showed passengers expressing frustration at the sudden shutdown and saying they’re now stranded.
- “I’ve passed the stage of anger, and now I’m afraid,” a passenger named Jennifer Shreve told Ireland’s RTÉ News at Dublin’s airport.
The Icelandic budget airline Wow Air abruptly announced its collapse and canceled all operations and flights on Thursday, and many passengers didn’t find out until they arrived at the airport.
Videos posted on social media showed dozens of passengers at airport terminals crowding around counters, trying to find out what was going on.
A video taken at Toronto Pearson International Airport in Canada and published by BlogTO, a local news site, showed passengers passing instructions down the line to people who couldn’t hear the initial announcement.
— blogTO (@blogTO) March 28, 2019
In this video, also taken at the Toronto airport, a person could be heard shouting “We’re massively inconvenienced” as dozens of passengers surrounded the airline’s counter.
— travelgirlto (@travelgirlto) March 28, 2019
A passenger told ITV News that he and his family were stuck in Reykjavik Airport in Iceland after their connecting flight to Frankfurt, Germany, was canceled.
“We have to go back home to India tomorrow,” he told ITV News. “If we don’t go to Frankfurt today, we’ll miss our next flight. And now we were checking the flights – they are $800, $900 … It’s too expensive now. We can’t afford to buy those tickets. But then we’ll have to do it, but it’s so much pain.”
— ITV News (@itvnews) March 28, 2019
Jennifer Shreve, a tourist from the US, told Ireland’s RTÉ News at Dublin’s airport on Thursday, “I’ve passed the stage of anger, and now I’m afraid.”
— RTÉ News (@rtenews) March 28, 2019
The airline was still accepting payments for new flights and extra-baggage allowance up to two hours before it announced its closure, passengers told Business Insider.